Impeccable Customer Service Tip #243
“In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.”
-Azim Premji
Impeccable Leadership
Impeccable Customer Service Tip #242
While “managing” people may help with rule-based cultures, “leading” people can result in the creativity required for remarkable customer experiences and service-based cultures.
February 14, 2013 by Leave a Comment
Impeccable Appreciation
Impeccable Customer Service Tip #241
Take the time to appreciate and acknowledge your referral partners. They are not likely expecting lavish gifts but simply taking the time to verbally express your gratitude is paramount.
February 13, 2013 by Leave a Comment
Impeccable Hiring
Impeccable Customer Service Tip #240
While you can’t necessarily teach people to care, but you can hire caring people. When it comes to creating an impeccable customer service culture, it begins with a thoughtful hiring process.
February 12, 2013 by 1 Comment
Impeccable Language Engineering
Impeccable Customer Service Tip #239
“Unfortunately” is overused and often precedes a half-hearted apology or can’t-do approach. If your intention is to apologize, then *say* you’re sorry and move quickly toward suggesting what it is that you *can* do.
February 11, 2013 by 2 Comments
Impeccable Engagement
Impeccable Customer Service Tip #238
“You’ve got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.”
-Rupert Murdoch
February 8, 2013 by Leave a Comment
Impeccability = Survival
Impeccable Customer Service Tip #237
Impeccable customer service isn’t just critical to your business success, it’s critical to your business *survival*.
February 7, 2013 by Leave a Comment
Impeccable Leadership
Impeccable Customer Service Tip #236
If you are the business owner and it’s logistically possible, greet your customers personally, ask them about themselves and genuinely thank them for their business. This doesn’t happen enough.
February 6, 2013 by Leave a Comment
Impeccable Communication
Impeccable Customer Service Tip #235
A little communication goes a long way. You should never go silent, especially when things seemingly go wrong for your customer. Check in, from time to time, to see how they’re doing; how they’re feeling.
February 5, 2013 by Leave a Comment
Appreciating Impeccability
Impeccable Customer Service Tip #234
Be sure your team is aware that for every client who takes the time to acknowledge your efforts there are countless others who feel the same way. It may just be difficult for them to show it or they simply won’t take the time to do so.
February 4, 2013 by Leave a Comment
