Impeccable Customer Service Tip #223

WOW your most hard-to-please customers and they’ll not only remain loyal and tend to lighten up a bit … they’ll also refer their (far-less-difficult) friends and family.

Impeccable Customer Service Tip #222

Ask clients, “What is the number one thing you demand or want most OUT OF [this product; service]?” This carefully crafted question will help to uncover their dominant buying motive.

Impeccable Customer Service Tip #221

Treat every job applicant the way you would a potential customer/client … or future referral partner. Offer them something to drink. Don’t keep them waiting too long. Ask thoughtful questions. Validate their parking. Follow up and follow through … even if they don’t get the position.

Impeccable Customer Service Tip #220

Not sure how to address a customer or client? Prefer to be on a first-name basis? The key is to ask early in the relationship: “By the way, do you prefer ‘Bob’ or ‘Mr. Smith’?” They’ll almost always give you permission to use their first name.

Impeccable Customer Service Tip #219

“It’s human nature for people to take precisely as much interest in you as they believe you’re taking in them.” –Danny Meyer, Setting the Table

Impeccable Customer Service Tip #218

Thoughts lead to decisions. Decisions lead to actions. Actions lead to results.

Choose your customer service thoughts wisely, for they are the catalyst for achieving your desired results.

Impeccable Customer Service Tip #217

Writing errors (grammatical/technical) can imply rushing, laziness, ignorance, or even lack of care. Spell-check doesn’t equal proofread. Before hitting ‘send,’ ‘post’ or ‘share,’ be sure to give it a once-over. (And for the really important stuff you may want to use a “second set of eyes.”)

Impeccable Customer Service Tip #216

Sometimes it’s important to react to a customer’s question as if it’s the very first time you’ve heard that question. (Especially when there’s a chance you might regard their question as “silly.”)

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Impeccable Customer Service Tip #215

Impeccability begets trust.

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© Copyright 2013 to Present – Driven To Excel, Inc. • All Rights Reserved

Impeccable Customer Service Tip #214

“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.”

-Stew Leonard, CEO Stew Leonard’s

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© Copyright 2013 to Present – Driven To Excel, Inc. All Rights Reserved.