Impeccable Customer Service Tip #183

To boost the mood, behavior and demeanor of your telephone representatives (anyone who’s regularly talking to customers & clients via phone), place a mirror near their telephones. No one likes the way they look in a mirror when they’re being bitter, angry or curt.

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Impeccable Customer Service Tip #182

362 companies were surveyed and 80% of them said they deliver a “superior” customer experience … only 8% of their customers, when surveyed, concurred. (Source: Fred Reichheld, Bain & Co.)

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Impeccable Customer Service Tip #181

For your web site(s) and collateral materials, be sure your copyright dates include a calendar year and are up to date. This demonstrates impeccability and a sense of freshness (especially if your website still says © 2003).

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Impeccable Customer Service Tip #180

Your raving fans are usually willing to go on camera for 30 seconds when asked nicely (and YouTube is now the 2nd largest search engine). How often are you posting video testimonials to your website and via social media?

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Impeccable Customer Service Tip #179

“Your true worth is determined by how much more you give in value than you take in payment.”

-Bob Burg & John David Mann

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Impeccable Customer Service Tip #178

Work *with* your front-line staff to develop, document, and train your best practices of impeccable customer service. Your people will support what they help to create.

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Impeccable Customer Service Tip #177

Much of what we can discuss of impeccability and the role it plays in the customer experience is intangible, and often leaves your clientele with little more than a “good feeling” about you/your company. But it’s THAT feeling that makes them want to return – and refer others.

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Impeccable Customer Service Tip #176

When responding to customers and clients via social media, instead of replying as the entity (business), humanize the communications and experience by including your name (and theirs).

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Impeccable Customer Service Tip #175

If you’re willing to pay attention to details and manage them in such a way that you create an impeccable experience for everyone around you, you’ll stand high above all the rest and you’ll see your efforts translated into dollars.

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Time to change those clocks

Remember to set your clocks BACK 1 hour this Saturday night before bedtime …This is the one where you DO get an extra hour of sleep 😉

This is also a great time to:

• Change the batteries in your smoke detectors
• Flip your mattresses
• Turn off your outdoor spigots (winterize)

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