Always Have the Last Word

E-Mail Etiquette with an Impact

The Last WordA couple of years ago, I felt compelled to write a testimonial letter. I had received remarkable service from a pair of business owners and it took an entire page to express my heart-felt gratitude. I e-mailed that letter, as an attached Word document, to both owners. Additionally, I included a request for their physical mailing address, so that I could provide them with a signed copy on letterhead. I waited and waited, but [Read more…]

I know how they got your e-mail address

Your Hijacked E-mail Address

Recently, I received an e-mail that was addressed to me … and 750 other people! Have you ever received an e-mail with a header that looked like the one below?

Actual E-mail Header (names/addresses intentionally blurred)

Ever wonder how you end up on someone’s e-mail blast list? The sender could be closer to you than you realize … a friend of a friend, an acquaintance of an acquaintance, or even someone you’ve met. Here are two primary tactics, how it works, and how to prevent it from happening to you: [Read more…]