Anticipating vs. Responding

Impeccable Customer Service Tip #54

When it comes to client needs, you can respond, meet or satisfy … or you can anticipate. I recommend the latter.

.

Your thoughts? (Look for “Leave a Reply” below, or click here)

© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.

Comments

  1. Having a close relationship with your clients is imperative. Otherwise you will always be stuck in reactive mode. Thanks for the tip today Steve!

  2. Great point, Barb!

  3. I certainly agree, Steve. Sometimes we just have to anticipate and let things fall naturally. Anticipation can be one of the best ways to treat our customers right.

Trackbacks

  1. […] Your thoughts? (Look for “Leave a Reply” below, or click here) […]

Join the Conversation (Reply below)

Speak Your Mind

*