Consistency is Key

Impeccable Customer Service Tip #3

When it comes to remarkable customer service, consistency is impeccability’s close cousin.


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  1. Couldnt agree more, being inconsistantly good is worse than being consistantly bad. Consistancy is what client learn to depend on and what builds trust.

  2. great tip, steve. a second cousin to consistency is practice. i had a director who used to say: “practice doesn’t make perfect. practice makes permanent. PERFECT PRACTICE MAKES PERFECT!” it’s important to remember that whatever we do consistently will become a habit! so whatever we are doing consistently, let’s make sure we’re doing it IMPECCABLY!

  3. @Brett: yes!

    @ritzya: agreed!

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