Impeccable Experience

Impeccable Customer Service Tip #97

Impeccable Experience:

If you must put a customer on hold, give them something interesting, engaging, informational or entertaining to listen to.

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Filed Under: Impeccable Customer Service Tip of the Day

July 16, 2012 by Steve Dorfman 2 Comments

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Phil Smith III says

July 16, 2012 at 11:17 am

Better yet, give them a choice of that or silence. It’s THEIR time you’re wasting: give them a chance to do something productive during it. And no matter what the option, don’t keep interrupting it (whether silence or Muzak) to say “Your call is still [not] important to us [or we’d have staffed/trained decently]”: let them be until you have something useful to say.
Steve Dorfman says

July 16, 2012 at 11:23 am

Agreed, Phil. That’s perfect … yet I’ve never experienced this as the customer. Hoping someone acts on this.

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Impeccable Customer Service Tip #97

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