Impeccable Customer Service Tip #185
Always “have the last word” in your e-mail communications.
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Your thoughts? (Look for “Leave a Reply” below, or click here)
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Engineering the Customer Experience
Always “have the last word” in your e-mail communications.
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Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
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I agree that acknowledgment is important, but “last word” people can be annoying on email. “Thank you” …”No, thank YOU” … “You’re welcome” … “It was no problem at all.” When does it stop? Sometimes it is important to let the client have the last word. Or just let the OTHER “last word” person have the last word.
Agreed, SVWatson. Acknowledgement is the key. Do what feels right for you.
Thank you, Steve, for mentioning me in your post. I like it when people write about me! 🙂
I love your message and I see the value in all your examples. I will use this whenever I find the opportunity and it seems right.