Impeccable Customer Service Tip #47

Don’t just talk about “catching up” with your clients and customers, proactively offer up 2-3 dates and times and then get it on your calendars.

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Impeccable Customer Service Tip #46

Whenever possible and appropriate, replace the word “customer” with something warmer. A possible substitution may be: client, guest, patient, fan, visitor, attendee or member.

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Impeccable Customer Service Tip #45

A primary goal in providing impeccable customer service is to leave people feeling “completely taken care of” — this includes feeling “welcomed.” What are you doing to have your customers and clients feel welcomed?

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Impeccable Customer Service Tip #44

We can never assume that our front-line employees should know what “customer service” means or looks like, let alone impeccable customer service. If we don’t define it with them, they’ll be left to define it on their own … and that could be dangerous.

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Impeccable Customer Service Tip #43

“Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing.”

-Abraham Lincoln

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Impeccable Customer Service Tip #42

Sometimes listening is all you have to do. Your customers & clients want/need to feel heard.

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Impeccable Customer Service Tip #41

Take your clients by the hand:

Instead of pointing (whether physically or virtually) take them by the hand and walk them to the place they may have trouble finding on their own. Whether they show it or not, they’ll appreciate you for it.

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Impeccable Customer Service Tip #40

Impeccable Rule for Effective Team Meetings:

If you’re going to state a customer service problem, challenge, or concern, then come to the table with at least one proposed solution … otherwise, you’re just complaining.

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Impeccable Customer Service Tip #39

Every department and every position has an internal and/or external “customer.” Therefore, every job description should include a “Customer Service” section. Does yours?

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Impeccable Customer Service Tip #38

When you apologize, you’re not necessarily taking the blame.

After listening, apologizing is just the next fundamental step (for them AND you) and will have you on your way to solving your client’s challenge or concern.

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