Impeccable Customer Service Tip #282

“The first step in creating WOW products is recognizing WOW when it shows up. More importantly, it means being able to recognize it when it is absent.”

-Michael Hyatt, Bestselling Author

Impeccable Customer Service Tip #281

Sometimes things go sideways for your customer, and when they do, it’s time to take ownership and responsibility.

It may help to think of responsibility as: responding with your ability … your ability to fix a situation; make things right; make things better.

Impeccable Customer Service Tip #280

Impeccable service models nearly eliminate your need to compete. Successful organizations (i..e, Nordstrom, Zappos, Starbucks, Apple & Google) operate at a level of impeccability that places them in a class by themselves.

Impeccable Customer Service Tip #279

If you’re going to make it a standard practice to announce the day/date on your voicemail greeting, commit to changing it every single day, otherwise it simply appears stale and ineffective. A fresh and accurate greeting implies organization, consistency and professionalism while a stale greeting could imply inconsistency, carelessness or possibly even laziness.

Impeccable Customer Service Tip #278

Employees who are given the permission, the training, the ownership and a consistent opportunity to make customers happy are less likely to leave your company. In other words, a culture of great customer service magically produces employee loyalty.

Answer: Impeccable Customer Service

Impeccable Customer Service Tip #277

“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.”

-Betsy Sanders

Impeccable Customer Service Tip #276

Catch your employees (and/or coworkers) doing something remarkable for your customers and clients, appreciate them for it, and — with their permission — share their success story with the rest of your team.

Impeccable Customer Service Tip #275

No one likes being told what to do. Let go of the “shoulds” and the “have–tos” when you’re wearing your consulting hat. Instead, let your clients know, “This is what I’ve seen work for myself and others when faced with similar situations. I’m certainly not saying it’s the only solution, but I’ve seen it result in success.”

Impeccable Customer Service Tip #274

Give your staff an “Impeccable Service Recovery Budget” — an allowance they’re empowered to use toward WOWing customers and clients … without the need to first check with the boss for approval.

Impeccable Customer Service Tip #273

Unless your glossy-coated business card has a matte finish on the other side, you might consider carrying a Sharpie® marker with you. This way, when someone needs to make a quick note on your card, you’ll have just the tool they need (since a standard pen won’t write on that glossy surface).