Obsess over customers

Impeccable Customer Service Tip #5

“When given the choice of obsessing over competitors or obsessing over customers, we always obsess over customers.” -Jeff Bezos, Amazon.com

.

Your thoughts? (If you don’t see “Leave a Reply” below, click here)

© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.

Related posts:

  1. “Colleague” or “Competitor”?
  2. Consistency is Key
  3. Provide (limited) Options
  4. Responding vs. Anticipating
  5. Can-do
Filed Under: Business Strategy, Impeccable Customer Service Tip of the Day
March 6, 2012 by 3 Comments

Comments

  1. ritzya, the drama coach says
    March 6, 2012 at 6:53 am

    i was thinking…if we are obsessing on giving our clients impeccable service, then that drives us to excel. then we have no competitors. our customers wouldn’t even think of going anywhere else. they are our customers for life. and raving fans besides. hooray for the “impeccability factor”!

  2. Steve Dorfman says
    March 6, 2012 at 1:30 pm

    @Ritzya: I REALLY like that. In fact, I believe Jeff Bezos goes on to say exactly that.

  3. Chef Tony Marciante says
    March 6, 2012 at 5:05 pm

    So often we can be in marketing mode aka “customer acquisition” mode and forget that our biggest gains usually come from building a rock solid core clientele that refers us to friends…great point.

Join the Conversation (Reply below)

Speak Your Mind

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.