Acknowledge and Own Your Mistakes

Impeccable Customer Service Tip #18

Acknowledge and own your mistakes and shortcomings (and those of your team). Saying you’re sorry doesn’t have to mean guilt, blame, fault or shame — it does mean taking responsibility in the eyes of your customers and clients.


Your thoughts? (Look for “Leave a Reply” below, or click here)

© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.


  1. great tip, steve. it’s never the problems or mistakes that destroy trust. it’s the way we SOLVE the problems and fix the mistakes that really shows what impeccable service is all about. and that starts with saying, “sorry, i messed up.”

  2. So true, ritzya … SO true.

Join the Conversation (Reply below)

Speak Your Mind


This site uses Akismet to reduce spam. Learn how your comment data is processed.